FAQ

1. Can items be returned or refunded?

Items can be returned or refunded, except for final sale items.

2. How can I return an item?

You can find all the details on how to return an item by visiting our Returns page: https://www.jolieride.com/pages/returns/

3. Do returns come with a fee?

For returns, a $4.99 return fee will be deducted from your refund. Exchanges are free.

4. When will I receive my order?

Shipping is typically processed the next business day, and delivery takes between 48 and 72 hours.

5. Can I try your products before purchasing?

The warehouse is not open to customers, but you can find a list of our retailers here: https://www.jolieride.com/pages/retailers.

6. How do I choose the right size?

On each product page, you will find the size chart. Our best advice is to choose the size that most closely matches your everyday clothing. If you're between two sizes, we recommend opting for the smaller size. Our garments are designed according to Canadian standards and tend to be slightly less fitted than typical cycling apparel.

7. Do you charge for shipping?

Shipping is free for orders over $130. For orders under $130, shipping fees are as follows:

• Quebec: $9.95 + tax
• Across Canada: $14.95 + tax
• Other countries, including the USA: $18.95 CAD